Support for Islanders

Keep the Island safe

Please look after yourself and your loved ones at this critical time. If you need extra support, there are organisations on the Island who can help. Let’s help each other to keep the Island safe.

Find out how to prevent the spread of COVID-19

Food support
have no money for food

If you, or someone you know, has no money for food, there is help. Citizens Advice Isle of Wight can guide you to crisis support. Find out more at Isle Help.

Help with shopping

Help with benefits or money

If you test positive for COVID-19 and need to self-isolate you can get information about and apply for financial support. You can also apply for the payment if your child is asked to self-isoalte and you need to stay at home to look after them.
This is part of the government’s Test and Trace Support Payment scheme

Out and about

Working as part of the Age Friendly Island partnership we have developed a set of ‘out and about’ cards part-funded by the National Lottery Community Fund. 

The cards are to help people feel more confident when they are out and about, having to social distance as well as follow other COVID-secure measures that are in place . 

These cards are for people who:

  • Find social distancing challenging. For example they may have a visual impairment or have difficulty in understanding social distancing instructions.
  • Find the use of face coverings by other people challenging. Face coverings make communication difficult for those who rely on lip reading and facial expressions
  • Feel they need time and space. They may have been shielding and are just starting to get back out and about.

Download and print a set of out and about cards.

You can also contact Age UK Isle of Wight on 01983 525282 to get a set of cards.

Your health and wellbeing

The Isle of Wight Community Mental Health Support Hub provides advice and support for Islanders.

Domestic abuse advice

The NHS Coronavirus pages have a lot of useful health information about the virus, and what to do.

COVID-19 and your mental health. This NHS website has useful information including managing your mental health.

Advice for people at higher risk of COVID-19 (clinically extremely vulnerable) from and

If you need help from a GP, use your GP surgery’s website, use an online service or app, or call the surgery.

For urgent medical help – use NHS 111 online service, or call 111 if you’re unable to get help online.

Someone to talk to

Samaritans offer a friendly ear on the end of the phone 24 hours a day – and it’s free.
Tel: 116 123

Many local community hubs are offering telephone ring rounds and befriending through their volunteers.

Age UK IW offer telephone or digital befriending and wellbeing checks.
Tel: 01983 525282

Butterflies Bereavement Telephone Support
Tel: 01983 619503 or 07889009393

Carers IW – support for the Island’s carers
Tel: 01983 533173     

Mountbatten Keep Connected Helpline provides a friendly voice to chat to.
Tel: 01983 533331 

Mountbatten offers bereavement support to all Islanders. 
Tel: 01983 217297 between 10 am and midnight 7 days a week.

Suicide Prevention & Intervention IOW are trained and skilled in suicide prevention and intervention. They are available 24 hours a day, 7 days a week.
Tel: 01983 897331

Cold or COVID-19?

This guide can help you work out whether your child has got a cold or whether they should get tested for COVID-19. 

graphic flow chart
Preventing COVID-19
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