Accessibility statement

This accessibility statement applies to the

The website has been developed by Crowd. It is run by the Isle of Wight Council with support from the Isle of Wight NHS Trust and Southern Hampshire Clinical Commissioning Group. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts through common browser settings
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are also working towards making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Please note: We are currently developing this new website to help deliver vital information during the COVID-19 pandemic.   Our new website will be designed to comply with accessibility standards, be customer centred and provide customer journeys that are simple and easy to use.  During this process some functionality and content will be in development and may not meet accessibility requirements when required to go live. This Accessibility Statement will be updated throughout the new website roll out.

Current accessibility

Developments have considered the need to be accessible, we believe that the majority, of this website is accessible:

  • You can zoom the text magnification to change line height or spacing of text.
  • Our videos contain captions.
  • You can skip to the main content when using a screen reader.
  • Check colour contrast

Feedback and contact information

If you have difficulty understanding information on this website and need it in a different format, please contact us on 01983 821000 and we will do our best to help you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any accessibility problems not listed above or think we’re not meeting accessibility requirements, please email

Please provide a description of the problem(s) and if possible, include the web page address (URL) where the problem happens.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

You can contact us by telephoning our contact centre on 01983 821000.

Due to COVID-19 most of our services are being delivered remotely and our offices are not open to the public. We will aim to speak to you by telephone or email while our offices remain closed to the public. If you cannot speak to us in either of these ways and wish to arrange an appointment to meet face to face please email

Technical information about this website’s accessibility

The Isle of Wight Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The non-compliances are listed below:

Site Design and Navigation

During development, we have checked with all new site designs, content, layouts and user interfaces against the Web Content Accessibility Guidelines version 2.1 AA standards using A11y. Our aim is for our new website to fully meet the Web Content Accessibility Guidelines version 2.1 AA standard.

Accessing Information

When we publish new content, we will make sure our use of images meets accessibility standards and that all image content on our new website will have text alternative tags before it is published.

Interactive tools

  • Charts have interaction limitations

Site Design and Navigation

This website is designed to be responsive, with mobile devices in mind. It will therefore automatically adjust the site content layout to respond to both screen size and orientation.

What we’re doing to improve accessibility

We will be using manual testing to check content is compliant and we will be engaging with customers to design good online customer journeys.

We aim to:

  • Make the website copy as simple as possible, following plain English guidance and using natural language to help customers to understand.
  • Ensure all new content is accessible.
  • Provide content in the most appropriate format for customers.
  • Ensure online processes and back office procedures support customers and provide them with good customer journeys that allow them to complete their goals.
  • Improvements will be undertaken on these systems where possible and not deemed a disproportionate burden.

Preparation of this accessibility statement

This statement was jointly prepared on 06/11/2020 by the Isle of Wight Council and Crowd. It was last reviewed on 09/11/2020.

This website was last tested on 05/11/2020. The test was carried out by Crowd on behalf of the Isle of Wight Council.


  • Tested and reviewed the main website platform, available at
  • Identified where we didn’t meet WCAG 2.1 AA guidelines.
  • Provided recommendations on how to resolve the issues during development.

The technical accessibility test was based on assessing the following sample set of pages, chosen to reflect the main content areas of the website.

Content section